The expected advantage of social proof did not hold
Our hypotheses favored reviews in both categories. Yet specifications outranked reviews in the reported pairwise tests for both electronics and apparel. In apparel, 54.95% ranked images first, compared with 11.72% for reviews.
- How we arrived here
- Within-category Friedman tests, then Wilcoxon signed-rank comparisons with Bonferroni correction.
- Evidence
- Specs > reviews: adjusted p = 0.00911 in each category (Tables 3–4).
- Interpretation
- For these mock-ups, social proof was not a reliable default for the primary information block. The evidence supports testing information hierarchy before prioritizing review content.