Customer records, service visits, and field schedules need to stay connected so staff can follow a job from request to completion.
Organize customer details, work orders, scheduling, task status, and reports around the actual pest-control service process.
OVERVIEW
This ERP system was developed for Zhongxing Pest Control to streamline their business operations, including customer management, work order scheduling, task tracking, and reporting.
I led the full-stack development, using React with TypeScript for the frontend and Firebase Authentication + Firestore for the backend.
The system supports:
- Customer profiles and contact records
- Work order management (pest control visits, service details)
- Scheduling and reminders for field staff
- Task tracking with status updates
- Business analytics reports for decision-making
This project was my first time handling real-world business data, designing a system that directly supports frontline operations.
WATCH IT IN ACTION
DESIGN & DECISIONS
Problems, approaches & trade-offs
Connect customer records, work orders, field schedules and task status for pest-control operations.
Office and field staff need a shared service record to coordinate schedules and progress.
Link each stage through customers and work orders so scheduling and status updates stay in context.
THE USER JOURNEY
Create a customer record
Open and schedule a work order
Field staff complete the visit
Update task status
Review service reports
BUILT WITH
EXPERIENCE & OUTCOMES
Designed and developed a complete ERP system tailored for a real-world pest control business.
Utilized Firebase Authentication for secure login, Firestore for real-time data, and Firebase Rules for access control.
Implemented TypeScript in a real-world application, ensuring type safety and reducing runtime errors.
Gained deep understanding of ERP workflows in the pest control industry, including scheduling, field operations, and reporting.